Q. How do I load the e Trust EZ security software onto my systems?

A. Download the setup file for the software. Copy the install file to the desktop.

Q. How long is the trial period?

A. 30 days for e Trust™ EZ Antivirus, and 30 days for e Trust EZ Armor™ Security Suite.

Q. What is recommended for online security on a home computer?

A. The first and most important step to take is to ensure your computer and all of the data stored in it is protected from malicious viruses and worms. To do this, you must have antivirus software installed on your PC. Additionally, the antivirus product must be kept updated with the most recent virus signature files to ensure protection against the latest creations from cyber-vandals. Countless new viruses are launched every month. The worst can spread around the globe in minutes.

Installing firewall protection is the second most important step to take in securing your PC. Without a firewall, your computer is operating under an open door policy. Personal information, passwords, documents and photos that you don't want to share with the world are all at risk to anyone with bad intentions and basic computer skills. Hundreds of web sites provide simple tools for hackers to find, get in and take what they want from your PC, some even leave open a "back door" so they can turn your computer into a "zombie" and use it to attack other computers. PC's connected to the Internet through a broadband (DSL or Cable) connection are especially vulnerable.

Q. What is a Virus?

A. A computer virus is a form of malicious software -- also referred to as malware.

The forms of malware that Antivirus solutions protect against include the following (All of these forms are commonly referred to simply as "viruses")

  • Viruses - a small program that attaches itself to another program or document and replicatres with the potential to cause damage
  • Worms - specifically engineered to make extensive use of email to spread them rapidly.
  • Trojans - programs that pretend to be something harmless but have a damaging or otherwise malicious intent
  • Zombies - programs install themselves on machines, and remain dormant until some external event triggers them into action. Actions could include doing damage, or stealing your information and sending it to some predefined email account, or opening up remote control access portals to your machines.

Q. How do Antivirus solutions work?

A. Antivirus solutions provide protection by detecting viruses and disabling or otherwise removing them from your system. Detecting viruses is the job of the Antivirus "engine," which scans your systems, looking for the tell tale signatures of these malicious programs, and once detected, initiates the appropriate action (remove, disable, etc.).

Q. How does a Firewall work?

A. A firewall monitors all incoming Internet traffic and allows in only what is known or trusted. The traffic enters through "ports" on your PC. There are over 65,000 ports available under the Internet Protocol. trying to manually restrict or grant access to each of these would be impossible. Firewall software does this by allowing ports that need to be open and closing off those that do not. It also makes the computer "inivisble" on the Internet so hackers will have a much harder time finding the PC.

Q. What damage can viruses cause?

A. The type of damage trhey can do varies dramatically. Some do a great deal of damage to files, or even destroy the contents of your hard drives. Others install programs intended to corrupt or steal information from your machine.

Q. How much damage can a hacker cause?

A. At a minimum, a hacker gaining access to a home PC and its data is an affront to personal privacy. In the worse case, it could lead to indentity theft, the #1 growing crime in America. It doesn't take much to become a victim, a lost Social Security number or credit card. Because it's a relatively new crime, people really aren't sure how to prevent it, or how to deal with it once they become a victim. The average identity theft victim spends about $800 on out-of-pocket expenses according to Identity Theft Resource Center and 175 hours of personal time recovering your identity.

Q. What makes CA's eTrust EZ Armor different from the others out there?

A. CA's eTrust EZ Antivirus leverages the company's expertise in "enterprise" security. With over 27 years as a leading provider to the largest organization in the world, CA has developed the top technology and has worldwide antivirus centers providing daily updates on a 24/7 basis. CA's eTrust EZ Armor leverages the expertise yet provides a simple to use, extremely low-cost alternative.

Q. What is included with the eTrust EZ Armor product?

A. The product includes the software application along with 1 year of:
  • FREE virus updates, almost daily
  • FREE product upgrades for up-to-date features and platform support
  • FREE unlimited 24/7 web-based support and access to online tools.