What is Compass and how is it free? +
Compass is our rule-based chatbot tier. We read your website and build your bot's knowledge base automatically. The free plan includes 100 conversations/month and a permanent embed on your site. We keep a small "Built by Northwest.net" footer — that's how we keep it free. Upgrade anytime to remove it and unlock unlimited conversations.
I don't have a website. Can I still get a chatbot? +
Yes. We give you three options: a free shareable link (/chat/yourname), a hosted page at yourname.nwchat.net for $9/mo, or we can register a domain and build your full web presence from scratch.
What is an AI agent? +
A software system that handles a specific business workflow automatically — customer intake, appointment scheduling, document processing, FAQ — without a human in the loop for routine tasks.
What does a website audit check? +
We check 6 categories: SEO (title tags, meta descriptions, heading structure, Open Graph), page speed (load time, page size, image optimization), mobile usability (viewport, tap-to-call, responsive design), security (HTTPS, security headers), Google Business Profile signals (address, phone, LocalBusiness schema), and social media presence. Each category gets a score and an A–F grade.
What is the difference between the free and paid audits? +
The free audit gives you a score and grade for each category. The Standard Audit ($9.99) adds a full SWOT analysis, 20-point checklist, competitor gap snapshot, and a prioritized fix list delivered as a PDF. The Full Audit ($24.99) adds a 3-competitor deep analysis, 30-day action roadmap, and a strategy call.
How long does AI agent deployment take? +
Most Starter and Business Agent packages deploy within 5 business days. Custom builds with deep API integrations take 2–4 weeks depending on scope.
Do you work with government agencies? +
Yes. We're pursuing SDVOSB certification and government contract vehicles. We already build AI tools suitable for local government modernization — fire departments, housing authorities, and VA-adjacent organizations.
Do you serve businesses outside the Pacific Northwest? +
Yes. While Northwest.net is based in the Pacific Northwest, our AI consulting and website services are available nationally. We work with businesses and government agencies across the United States.